Retention in the Face of Acquisition – Part 2

Retention in the Face of Acquisition – Part 2

Podcast: Play in new window | DownloadSubscribe: RSS We’re back on The Property Management Show with Kathleen Richards. In Part I, she shared her story about buying and selling a property management business, and how she introduced herself to her new employees and...
Retention in the Face of Acquisition – Part 1

Retention in the Face of Acquisition – Part 1

Podcast: Play in new window | DownloadSubscribe: RSS The prospect of acquiring a property management business is very exciting. The hard part comes when the deal is done. How can you handle the baggage that comes with a book of business? How do you protect yourself...
Retaining Employees and Clients in a Way that’s Purposeful and Profitable

Retaining Employees and Clients in a Way that’s Purposeful and Profitable

Podcast: Play in new window | DownloadSubscribe: RSS Retaining Employees and Clients in a Way that’s Purposeful and Profitable: A Chat with Jan Leasure from Monterey Bay Property Management Wouldn’t it be nice if you had a team who was in it for the long haul? How do...
How to Deal with Owner Churn

How to Deal with Owner Churn

Podcast: Play in new window | DownloadSubscribe: RSS Welcome back to The Property Management Show. If you joined us on Part 1 of this podcast with Ray Hespen, you learned about why it’s important for property management business owners to pay attention to churn. You...
Why Customer Churn is a Silent Killer with Daniel Craig

Why Customer Churn is a Silent Killer with Daniel Craig

Podcast: Play in new window | DownloadSubscribe: RSSDaniel Craig on Why Customer Churn is a Silent Killer Daniel Craig from ProfitCoach is joining us on The Property Management Show today to discuss the problem of churn and the value of retention. Walk down memory...
How to Use Negative Reviews to Improve Your Operations

How to Use Negative Reviews to Improve Your Operations

  Can you relate to the sinking feeling most people and businesses feel upon receiving a negative review? If you can, pay attention to this blog. We’re discussing how you can use negative reviews to improve your property management operations and customer...