Retention in the Face of Acquisition – Part 2

Retention in the Face of Acquisition – Part 2

Podcast: Play in new window | DownloadSubscribe: RSS We’re back on The Property Management Show with Kathleen Richards. In Part I, she shared her story about buying and selling a property management business, and how she introduced herself to her new employees and...
Retention in the Face of Acquisition – Part 1

Retention in the Face of Acquisition – Part 1

Podcast: Play in new window | DownloadSubscribe: RSS The prospect of acquiring a property management business is very exciting. The hard part comes when the deal is done. How can you handle the baggage that comes with a book of business? How do you protect yourself...
Retaining Employees and Clients in a Way that’s Purposeful and Profitable

Retaining Employees and Clients in a Way that’s Purposeful and Profitable

Podcast: Play in new window | DownloadSubscribe: RSS Retaining Employees and Clients in a Way that’s Purposeful and Profitable: A Chat with Jan Leasure from Monterey Bay Property Management Wouldn’t it be nice if you had a team who was in it for the long haul? How do...
Customer Lifetime Insights and Marketing with Marie

Customer Lifetime Insights and Marketing with Marie

Podcast: Play in new window | DownloadSubscribe: RSSCustomer Lifetime Insights and Marketing Let me ask you a question. When was the last time you made a big purchase? Imagine you realize that you need a new car. What would you do next? If you’re like most people, you...
Customer Analytics with Aurelie Lemmens

Customer Analytics with Aurelie Lemmens

Podcast: Play in new window | DownloadSubscribe: RSSCustomer Analytics with Aurelie Lemmens Today’s guest on The Property Management Show is Aurelie Lemmens, an Associate Professor of Marketing at the Rotterdam School of Management, Erasmus University in The...
How to Deal with Owner Churn

How to Deal with Owner Churn

Podcast: Play in new window | DownloadSubscribe: RSS Welcome back to The Property Management Show. If you joined us on Part 1 of this podcast with Ray Hespen, you learned about why it’s important for property management business owners to pay attention to churn. You...