What Factors Affect Owner Churn? with Ray Hespen

What Factors Affect Owner Churn? with Ray Hespen

Podcast: Play in new window | DownloadSubscribe: RSS On The Property Management Show today, we’re talking with Ray Hespen, who has been here before to talk about maintenance, data, his company PropertyMeld, and the dangers of ghost maintenance requests. Today, we...
Why Customer Churn is a Silent Killer with Daniel Craig

Why Customer Churn is a Silent Killer with Daniel Craig

Podcast: Play in new window | DownloadSubscribe: RSSDaniel Craig on Why Customer Churn is a Silent Killer Daniel Craig from ProfitCoach is joining us on The Property Management Show today to discuss the problem of churn and the value of retention. Walk down memory...
How to Use Negative Reviews to Improve Your Operations

How to Use Negative Reviews to Improve Your Operations

  Can you relate to the sinking feeling most people and businesses feel upon receiving a negative review? If you can, pay attention to this blog. We’re discussing how you can use negative reviews to improve your property management operations and customer...
Podcast Sneak Peek: Owner Churn with Ray Hespen

Podcast Sneak Peek: Owner Churn with Ray Hespen

Podcast: Play in new window | DownloadSubscribe: RSS Meet Ray Hespen! He is the CEO and Co-founder of Property Meld. You might recognize him if you attended PM Grow Summit 2022, where he spoke about maintenance as an owner retention tool. He’ll be on the...
Podcast Sneak Peek: Customer Churn with Aurelie Lemmens

Podcast Sneak Peek: Customer Churn with Aurelie Lemmens

Podcast: Play in new window | DownloadSubscribe: RSS Meet Aurelie Lemmens! She is the Academic Director of the Expert Practice on Customer Analytics at the Erasmus Center for Data Analytics in The Netherlands. She’ll be on the podcast talking about Customer...
3 Steps to Profitability with Kathleen Richards

3 Steps to Profitability with Kathleen Richards

Podcast: Play in new window | DownloadSubscribe: RSS 3 Steps to Profitability with Kathleen Richards On The Property Management Show this week, Kathleen Richards is joining us to talk about profitability. She’s been on the podcast several times, and we’re asking her...