Retention in the Face of Acquisition – Part 2

Retention in the Face of Acquisition – Part 2

Podcast: Play in new window | DownloadSubscribe: RSSWe’re back on The Property Management Show with Kathleen Richards. In Part I, she shared her story about buying and selling a property management business, and how she introduced herself to her new employees and...
Retention in the Face of Acquisition – Part 1

Retention in the Face of Acquisition – Part 1

Podcast: Play in new window | DownloadSubscribe: RSS The prospect of acquiring a property management business is very exciting. The hard part comes when the deal is done. How can you handle the baggage that comes with a book of business? How do you protect yourself...
Managing Properties in One of the Country’s Toughest Places Without People-Pleasing

Managing Properties in One of the Country’s Toughest Places Without People-Pleasing

Podcast: Play in new window | DownloadSubscribe: RSSManaging Properties in One of the Country’s Toughest Places What does it take to get an amazing reputation, not just on Google, but also on Yelp? Our guests on the podcast today are from R.E.M. Residential. It’s one...
Balancing Profit, People, & Customer Experience

Balancing Profit, People, & Customer Experience

Podcast: Play in new window | DownloadSubscribe: RSS Note: The names in the video are swapped. The first guest shown is Tommy Chambers and the second is Chris Harold. We welcome you back to the Property Management Show with your hosts, Marie Tepman and Brittany...
Expanding Customer Lifetime

Expanding Customer Lifetime

Podcast: Play in new window | DownloadSubscribe: RSS Note: The names in the video are swapped. The first guest shown is Chris Harold and the second is Tommy Chambers. The Property Management Show is back with Marie Tepman and Brittany Stephens from Fourandhalf, and...
Customer Analytics with Aurelie Lemmens

Customer Analytics with Aurelie Lemmens

Podcast: Play in new window | DownloadSubscribe: RSSCustomer Analytics with Aurelie Lemmens Today’s guest on The Property Management Show is Aurelie Lemmens, an Associate Professor of Marketing at the Rotterdam School of Management, Erasmus University in The...