Creating Customers for Life

Creating Customers for Life

Podcast: Play in new window | DownloadSubscribe: RSSDave Gorham is back as our guest on The Property Management Show. He is a co-founder of Realty Solutions in New Jersey, and we’re diving into his philosophy around customers for life, and how it’s important to align...
Lifetime Value vs. Transactional Value

Lifetime Value vs. Transactional Value

Podcast: Play in new window | DownloadSubscribe: RSSOn The Property Management Show today, we’re speaking with Andrew Smallwood, who is the Chief Customer Officer (CCO) at Second Nature and the host of the Triple Win podcast. We’re diving into the difference between...
The Power of Purpose-Driven Property Management

The Power of Purpose-Driven Property Management

Podcast: Play in new window | DownloadSubscribe: RSSAndrea Hardaway from First Property Management is blazing a path of success as she has published her book, Property Management Freedom, and recently gave an inspiring talk on the topic of market consolidation at PM...
Retention in the Face of Acquisition – Part 2

Retention in the Face of Acquisition – Part 2

Podcast: Play in new window | DownloadSubscribe: RSS We’re back on The Property Management Show with Kathleen Richards. In Part I, she shared her story about buying and selling a property management business, and how she introduced herself to her new employees and...
Retention in the Face of Acquisition – Part 1

Retention in the Face of Acquisition – Part 1

Podcast: Play in new window | DownloadSubscribe: RSS The prospect of acquiring a property management business is very exciting. The hard part comes when the deal is done. How can you handle the baggage that comes with a book of business? How do you protect yourself...
Retaining Employees and Clients in a Way that’s Purposeful and Profitable

Retaining Employees and Clients in a Way that’s Purposeful and Profitable

Podcast: Play in new window | DownloadSubscribe: RSS Retaining Employees and Clients in a Way that’s Purposeful and Profitable: A Chat with Jan Leasure from Monterey Bay Property Management Wouldn’t it be nice if you had a team who was in it for the long haul? How do...