Balancing Profit, People, & Customer Experience

Balancing Profit, People, & Customer Experience

Podcast: Play in new window | DownloadSubscribe: RSS Note: The names in the video are swapped. The first guest shown is Tommy Chambers and the second is Chris Harold. We welcome you back to the Property Management Show with your hosts, Marie Tepman and Brittany...
Expanding Customer Lifetime

Expanding Customer Lifetime

Podcast: Play in new window | DownloadSubscribe: RSS Note: The names in the video are swapped. The first guest shown is Chris Harold and the second is Tommy Chambers. The Property Management Show is back with Marie Tepman and Brittany Stephens from Fourandhalf, and...
Customer Analytics with Aurelie Lemmens

Customer Analytics with Aurelie Lemmens

Podcast: Play in new window | DownloadSubscribe: RSSCustomer Analytics with Aurelie Lemmens Today’s guest on The Property Management Show is Aurelie Lemmens, an Associate Professor of Marketing at the Rotterdam School of Management, Erasmus University in The...
How to Deal with Owner Churn

How to Deal with Owner Churn

Podcast: Play in new window | DownloadSubscribe: RSS Welcome back to The Property Management Show. If you joined us on Part 1 of this podcast with Ray Hespen, you learned about why it’s important for property management business owners to pay attention to churn. You...
What Factors Affect Owner Churn? with Ray Hespen

What Factors Affect Owner Churn? with Ray Hespen

Podcast: Play in new window | DownloadSubscribe: RSS On The Property Management Show today, we’re talking with Ray Hespen, who has been here before to talk about maintenance, data, his company PropertyMeld, and the dangers of ghost maintenance requests. Today, we...
Why Customer Churn is a Silent Killer with Daniel Craig

Why Customer Churn is a Silent Killer with Daniel Craig

Podcast: Play in new window | DownloadSubscribe: RSSDaniel Craig on Why Customer Churn is a Silent Killer Daniel Craig from ProfitCoach is joining us on The Property Management Show today to discuss the problem of churn and the value of retention. Walk down memory...