Expanding Customer Lifetime

Expanding Customer Lifetime

Podcast: Play in new window | DownloadSubscribe: RSS | More Note: The names in the video are swapped. The first guest shown is Chris Harold and the second is Tommy Chambers. The Property Management Show is back with Marie Tepman and Brittany Stephens from...
Customer Lifetime Insights and Marketing with Marie

Customer Lifetime Insights and Marketing with Marie

Podcast: Play in new window | DownloadSubscribe: RSS | MoreCustomer Lifetime Insights and Marketing Let me ask you a question. When was the last time you made a big purchase? Imagine you realize that you need a new car. What would you do next? If you’re like most...
How to Deal with Owner Churn

How to Deal with Owner Churn

Podcast: Play in new window | DownloadSubscribe: RSS | More Welcome back to The Property Management Show. If you joined us on Part 1 of this podcast with Ray Hespen, you learned about why it’s important for property management business owners to pay attention to...
How to Use Negative Reviews to Improve Your Operations

How to Use Negative Reviews to Improve Your Operations

  Can you relate to the sinking feeling most people and businesses feel upon receiving a negative review? If you can, pay attention to this blog. We’re discussing how you can use negative reviews to improve your property management operations and customer...
Trading Hearts for Stars: Strategies to Improve Property Management Customer Relationships

Trading Hearts for Stars: Strategies to Improve Property Management Customer Relationships

How is your property management reputation these days? As you’re shopping for goodies to share with your loved ones this Valentine’s Day, be sure to remember that you’ve got relationships to tend with your clients, too. And when your customers love you, well, the 5...
What Our Data Shows About Negative Property Management Reviews (& What to Do About Them)

What Our Data Shows About Negative Property Management Reviews (& What to Do About Them)

If you’ve been in the property management industry for a while, you know that negative reviews can really hurt your business. But we’ve got data about negative property management reviews that will help you be proactive about implementing policies &...