Expanding Customer Lifetime

Expanding Customer Lifetime

Podcast: Play in new window | DownloadSubscribe: RSS | MoreNote: The names in the video are swapped. The first guest shown is Chris Harold and the second is Tommy Chambers. The Property Management Show is back with Marie Tepman and Brittany Stephens from Fourandhalf,...
Customer Analytics with Aurelie Lemmens

Customer Analytics with Aurelie Lemmens

Podcast: Play in new window | DownloadSubscribe: RSS | MoreCustomer Analytics with Aurelie Lemmens Today’s guest on The Property Management Show is Aurelie Lemmens, an Associate Professor of Marketing at the Rotterdam School of Management, Erasmus University in The...
How to Deal with Owner Churn

How to Deal with Owner Churn

Podcast: Play in new window | DownloadSubscribe: RSS | MoreWelcome back to The Property Management Show. If you joined us on Part 1 of this podcast with Ray Hespen, you learned about why it’s important for property management business owners to pay attention to churn....
What Factors Affect Owner Churn? with Ray Hespen

What Factors Affect Owner Churn? with Ray Hespen

Podcast: Play in new window | DownloadSubscribe: RSS | MoreOn The Property Management Show today, we’re talking with Ray Hespen, who has been here before to talk about maintenance, data, his company PropertyMeld, and the dangers of ghost maintenance requests. Today,...
Why Customer Churn is a Silent Killer with Daniel Craig

Why Customer Churn is a Silent Killer with Daniel Craig

Podcast: Play in new window | DownloadSubscribe: RSS | MoreDaniel Craig on Why Customer Churn is a Silent Killer Daniel Craig from ProfitCoach is joining us on The Property Management Show today to discuss the problem of churn and the value of retention. Walk down...
Podcast Sneak Peek: Owner Churn with Ray Hespen

Podcast Sneak Peek: Owner Churn with Ray Hespen

Podcast: Play in new window | DownloadSubscribe: RSS | MoreMeet Ray Hespen! He is the CEO and Co-founder of Property Meld. You might recognize him if you attended PM Grow Summit 2022, where he spoke about maintenance as an owner retention tool. He’ll be on the...