Expanding Customer Lifetime

Expanding Customer Lifetime

Podcast: Play in new window | DownloadSubscribe: RSS | More Note: The names in the video are swapped. The first guest shown is Chris Harold and the second is Tommy Chambers. The Property Management Show is back with Marie Tepman and Brittany Stephens from...
What Factors Affect Owner Churn? with Ray Hespen

What Factors Affect Owner Churn? with Ray Hespen

Podcast: Play in new window | DownloadSubscribe: RSS | More On The Property Management Show today, we’re talking with Ray Hespen, who has been here before to talk about maintenance, data, his company PropertyMeld, and the dangers of ghost maintenance requests. Today,...
Why Customer Churn is a Silent Killer with Daniel Craig

Why Customer Churn is a Silent Killer with Daniel Craig

Podcast: Play in new window | DownloadSubscribe: RSS | MoreDaniel Craig on Why Customer Churn is a Silent Killer Daniel Craig from ProfitCoach is joining us on The Property Management Show today to discuss the problem of churn and the value of retention. Walk down...
How to Use Negative Reviews to Improve Your Operations

How to Use Negative Reviews to Improve Your Operations

  Can you relate to the sinking feeling most people and businesses feel upon receiving a negative review? If you can, pay attention to this blog. We’re discussing how you can use negative reviews to improve your property management operations and customer...
Podcast Sneak Peek: Owner Churn with Ray Hespen

Podcast Sneak Peek: Owner Churn with Ray Hespen

Podcast: Play in new window | DownloadSubscribe: RSS | More Meet Ray Hespen! He is the CEO and Co-founder of Property Meld. You might recognize him if you attended PM Grow Summit 2022, where he spoke about maintenance as an owner retention tool. He’ll be on the...
Podcast Sneak Peek: Customer Churn with Aurelie Lemmens

Podcast Sneak Peek: Customer Churn with Aurelie Lemmens

Podcast: Play in new window | DownloadSubscribe: RSS | More Meet Aurelie Lemmens! She is the Academic Director of the Expert Practice on Customer Analytics at the Erasmus Center for Data Analytics in The Netherlands. She’ll be on the podcast talking about...