Retention in the Face of Acquisition – Part 1

Retention in the Face of Acquisition – Part 1

by | Jan 12, 2023 | Hints and Tips, Interview, Owner Education, Property Management Business Tips, Property Management Education, Property Management Growth, Property Management Industry, Running a Property Management Company, Starting a Property Management Company, The Property Management Show Podcast

Podcast: Play in new window | DownloadSubscribe: RSS | More The prospect of acquiring a property management business is very exciting. The hard part comes when the deal is done. How can you handle the baggage that comes with a book of business? How do you protect...
Managing Properties in One of the Country’s Toughest Places Without People-Pleasing

Managing Properties in One of the Country’s Toughest Places Without People-Pleasing

by | Dec 15, 2022 | Interview, Key Performance Indicators, Marketing Best Practices, Property Management Business Tips, Property Management Growth, Property Management Industry, Property Management Marketing, Reputation, Reviews, Running a Property Management Company, The Property Management Show Podcast, Yelp

Podcast: Play in new window | DownloadSubscribe: RSS | MoreManaging Properties in One of the Country’s Toughest Places What does it take to get an amazing reputation, not just on Google, but also on Yelp? Our guests on the podcast today are from R.E.M. Residential....
Balancing Profit, People, & Customer Experience

Balancing Profit, People, & Customer Experience

by | Dec 1, 2022 | Interview, Key Performance Indicators, Property Management Business Tips, Property Management Growth, Reputation, Reviews, Running a Property Management Company, The Property Management Show Podcast

Podcast: Play in new window | DownloadSubscribe: RSS | More Note: The names in the video are swapped. The first guest shown is Tommy Chambers and the second is Chris Harold. We welcome you back to the Property Management Show with your hosts, Marie Tepman and...
Expanding Customer Lifetime

Expanding Customer Lifetime

by | Nov 17, 2022 | Interview, Key Performance Indicators, Property Management Business Tips, Property Management Growth, Property Management Industry, Property Management Marketing, Reputation, Reviews, Running a Property Management Company, The Property Management Show Podcast

Podcast: Play in new window | DownloadSubscribe: RSS | More Note: The names in the video are swapped. The first guest shown is Chris Harold and the second is Tommy Chambers. The Property Management Show is back with Marie Tepman and Brittany Stephens from...
Customer Analytics with Aurelie Lemmens

Customer Analytics with Aurelie Lemmens

by | Oct 20, 2022 | Interview, Key Performance Indicators, Property Management Business Tips, Property Management Education, Property Management Growth, Property Management Marketing, Running a Property Management Company, The Property Management Show Podcast

Podcast: Play in new window | DownloadSubscribe: RSS | MoreCustomer Analytics with Aurelie Lemmens Today’s guest on The Property Management Show is Aurelie Lemmens, an Associate Professor of Marketing at the Rotterdam School of Management, Erasmus University in The...
How to Deal with Owner Churn

How to Deal with Owner Churn

by | Oct 6, 2022 | Hints and Tips, How-tos, Interview, Key Performance Indicators, Maintenance, Owner Education, Property Management Business Tips, Property Management Education, Property Management Growth, Reputation, Reviews, Running a Property Management Company, The Property Management Show Podcast

Podcast: Play in new window | DownloadSubscribe: RSS | More Welcome back to The Property Management Show. If you joined us on Part 1 of this podcast with Ray Hespen, you learned about why it’s important for property management business owners to pay attention to...