Lifetime Value vs. Transactional Value

Lifetime Value vs. Transactional Value

by | Feb 23, 2023 | Interview, Key Performance Indicators, Property Management Business Tips, Running a Property Management Company, The Property Management Show Podcast

Podcast: Play in new window | DownloadSubscribe: RSS | MoreOn The Property Management Show today, we’re speaking with Andrew Smallwood, who is the Chief Customer Officer (CCO) at Second Nature and the host of the Triple Win podcast. We’re diving into the difference...
The Power of Purpose-Driven Property Management

The Power of Purpose-Driven Property Management

by | Feb 8, 2023 | Interview, Key Performance Indicators, Owner Education, Property Management Business Tips, Property Management Education, Property Management Growth, Property Management Industry, Reputation, Running a Property Management Company, The Property Management Show Podcast

Podcast: Play in new window | DownloadSubscribe: RSS | MoreAndrea Hardaway from First Property Management is blazing a path of success as she has published her book, Property Management Freedom, and recently gave an inspiring talk on the topic of market consolidation...
Managing Properties in One of the Country’s Toughest Places Without People-Pleasing

Managing Properties in One of the Country’s Toughest Places Without People-Pleasing

by | Dec 15, 2022 | Interview, Key Performance Indicators, Marketing Best Practices, Property Management Business Tips, Property Management Growth, Property Management Industry, Property Management Marketing, Reputation, Reviews, Running a Property Management Company, The Property Management Show Podcast, Yelp

Podcast: Play in new window | DownloadSubscribe: RSS | MoreManaging Properties in One of the Country’s Toughest Places What does it take to get an amazing reputation, not just on Google, but also on Yelp? Our guests on the podcast today are from R.E.M. Residential....
Balancing Profit, People, & Customer Experience

Balancing Profit, People, & Customer Experience

by | Dec 1, 2022 | Interview, Key Performance Indicators, Property Management Business Tips, Property Management Growth, Reputation, Reviews, Running a Property Management Company, The Property Management Show Podcast

Podcast: Play in new window | DownloadSubscribe: RSS | More Note: The names in the video are swapped. The first guest shown is Tommy Chambers and the second is Chris Harold. We welcome you back to the Property Management Show with your hosts, Marie Tepman and...
Expanding Customer Lifetime

Expanding Customer Lifetime

by | Nov 17, 2022 | Interview, Key Performance Indicators, Property Management Business Tips, Property Management Growth, Property Management Industry, Property Management Marketing, Reputation, Reviews, Running a Property Management Company, The Property Management Show Podcast

Podcast: Play in new window | DownloadSubscribe: RSS | More Note: The names in the video are swapped. The first guest shown is Chris Harold and the second is Tommy Chambers. The Property Management Show is back with Marie Tepman and Brittany Stephens from...
Customer Lifetime Insights and Marketing with Marie

Customer Lifetime Insights and Marketing with Marie

by | Nov 3, 2022 | Key Performance Indicators, Marketing Best Practices, Property Management Business Tips, Property Management Education, Property Management Marketing, Reputation, Reviews, Sales Funnel, The Property Management Show Podcast

Podcast: Play in new window | DownloadSubscribe: RSS | MoreCustomer Lifetime Insights and Marketing Let me ask you a question. When was the last time you made a big purchase? Imagine you realize that you need a new car. What would you do next? If you’re like most...